ungu Platform Privacy Notice
This page describes what we collect when you use ungu and how we keep that data protected. We take your privacy seriously and are transparent about our practices across all our services — sportsbook, live-dealer tables, slots, and esports markets.
Our commitment is straightforward: we collect only the information needed to verify your account, process your transactions, and comply with local regulations in jurisdictions where we operate. We do not sell your data to third parties, and we use industry-standard encryption to safeguard what you share with us.
What We Collect on ungu
When you create an account on ungu, we ask for your name, email address, phone number, and date of birth. During account verification — a step we require to comply with local law — we may request a copy of your identity document and proof of address. This information stays encrypted on our servers and is never shared with marketing partners or data brokers.
We also collect transaction data: deposit and withdrawal records, game activity logs, and payment method details (such as your DANA, e-wallet, mobile banking, or local payment account identifier). This data helps us detect fraud, process refunds, and maintain accurate account balances. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.
We collect usage data — which games you play, how long you stay logged in, which payment methods you prefer — to improve our platform and personalise your experience. We also log your IP address and device type for security purposes, such as detecting unusual login attempts.
How We Use Your Data on ungu
Our primary use is account management and transaction processing. We verify your identity to prevent fraud and money laundering, and we use your contact details to send account notifications, withdrawal confirmations, and security alerts. If you opt in, we may send promotional emails about new games or payment offers — but you can unsubscribe at any time.
We analyse aggregated usage patterns to improve our live-dealer studios, sportsbook coverage (Liga 1, Piala AFF, MotoGP), and slot-game selection. This analysis is anonymised; we do not track individual players by name. We also use your data to comply with regulatory requests from authorities in jurisdictions where we operate.
Third-Party Processors and ungu
We work with payment processors, identity-verification vendors, and hosting providers to run ungu. These partners sign strict data-protection agreements and may access your information only to perform their specific function. For example, our payment processor in Jakarta handles online payment and e-wallet transactions, but does not see your password or game history.
We do not sell your data. We may share anonymised statistics with game studios (such as play counts for Aviator or Sweet Bonanza) to help them improve their products, but no personal identifier is included.
Cookies and Tracking on ungu
We use cookies to keep you logged in and to remember your language preference and game settings. These are essential for ungu to function. We also use analytics cookies to count page views and identify which features are most popular — this helps us prioritise development. You can disable non-essential cookies in your browser settings without losing core functionality.
Your Rights on ungu
You have the right to request a copy of all data we hold about you, to correct inaccurate information, and to request deletion of your account and associated records (subject to legal retention requirements). To exercise these rights, contact our support team via the email address listed below.
- Access: We will provide a copy of your personal data within 14 days of your request.
- Correction: You can update your name, email, and phone number directly in your ungu account settings.
- Deletion: We will delete your account and personal data upon request, except where we are required by law to retain records (typically 5–7 years for financial transactions).
Data Security on ungu
We encrypt all data in transit using SSL/TLS and at rest using AES-256 encryption. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration tests to identify and fix vulnerabilities. However, no system is non-specific info secure; if you suspect unauthorised access to your ungu account, change your password immediately and contact support.
Jurisdiction and Compliance
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We comply with data-protection regulations in the regions where we operate and cooperate with law-enforcement requests where legally required.
Contact Us About Your Privacy on ungu
If you have questions about how we handle your data or wish to exercise your privacy rights, please reach out to our support team. We aim to respond to all inquiries within 7 business days. You can also contact us if you believe we have mishandled your information or if you wish to lodge a complaint with a data-protection authority in your jurisdiction.
This privacy notice applies to all ungu services: our sportsbook, live-dealer tables, slots, and esports markets. We update this notice periodically to reflect changes in our practices or applicable law. Your continued use of ungu after any update constitutes your acceptance of the revised notice.
We remain committed to protecting your privacy while delivering a secure, transparent platform for live football, live casino, and esports entertainment.