unguTerms of Use

When you open an account on ungu, you enter into an agreement with us to use our platform responsibly and in compliance with applicable law. These terms set out what we expect from you, what you can expect from us, and how we handle disputes, account security, and your data. We operate ungu as a sportsbook and live-dealer gaming platform available only in jurisdictions where such services are legally permitted.

Our commitment is to keep your account secure, process your deposits and withdrawals fairly, and maintain transparent records of all your activity. We support multiple payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet—so you can fund your account in a way that suits you. In return, we ask that you verify your identity, keep your password confidential, and use ungu only for lawful purposes.

This page outlines the core terms governing your use of ungu. If you have questions about any clause or how we apply these terms to your account, our support team is available via in-app chat or email. We update these terms periodically to reflect changes in our service or legal requirements, and we notify you of material changes before they take effect.

Account Opening and Eligibility on ungu

To open an account on ungu, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming or sportsbook services. We require you to provide accurate personal information—your full name, date of birth, email address, and phone number—during signup. This information is used to verify your identity and comply with anti-money-laundering regulations.

We conduct Know Your Customer (KYC) verification, which includes reviewing a government-issued ID, a selfie for liveness confirmation, and proof of your residential address. This process protects both you and ungu by ensuring accounts are opened by real individuals and not used for fraudulent purposes. Your KYC documents are encrypted and stored separately from your gaming history.

Once your account is verified, you can deposit funds via your chosen payment method and access our full range of services: sportsbook betting on Liga 1, Piala AFF, Champions League, and other tournaments; live-dealer tables including blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo; slot games; and esports markets. Your account remains active as long as you comply with these terms and applicable law.

Deposits, Withdrawals, and Our ungu Payment Policy

Deposits on ungu are processed instantly or near-instantly depending on your chosen payment method. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers. Once your deposit is confirmed, your account balance is credited and you can immediately place bets or play games. We do not charge deposit fees; the cost of processing is absorbed by ungu.

Withdrawal requests are subject to our standard account review process. We verify that your account activity aligns with our terms and anti-money-laundering policies before approving a payout. This review typically takes a few business days, though during high-traffic periods—such as around Liga 1 finals or Piala Indonesia matches—processing may take longer. Once approved, your withdrawal is reversed to the same payment method you used for deposit.

We do not impose maximum withdrawal limits, but we may request additional documentation if a withdrawal is unusually large or if your account shows patterns inconsistent with normal gaming activity. This is a protective measure to prevent fraud and comply with financial regulations. If we request documentation, we will explain what we need and give you a reasonable timeframe to provide it.

• Deposits are instant or near-instant; no deposit fees charged by ungu
• Withdrawals are subject to account review; typically processed within a few business days
• Withdrawal reversal goes to the same payment method used for deposit
• We may request documentation for unusually large or suspicious withdrawals
• Payment methods include mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers

Bonus Terms and Promotional Offers on ungu

From time to time, we offer promotional bonuses—such as deposit matches or free-play credits—to new or existing players. Any bonus we offer comes with specific terms: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), game restrictions (some bonuses may apply only to certain games), and an expiration date.

We clearly display bonus terms before you claim any offer. If you accept a bonus, you agree to its terms. Bonuses are credited to your account as separate funds and must be wagered according to the playthrough requirement before they can be withdrawn. If you withdraw your account balance before meeting the playthrough requirement, any unclaimed bonus is forfeited.

We reserve the right to modify or cancel promotional offers at any time. If we change bonus terms, we notify existing players before the change takes effect. Bonuses are offered at our discretion and are not guaranteed to be available indefinitely.

Your Responsibility for Account Security on ungu

You are responsible for keeping your ungu password confidential. We recommend using a strong, unique password and enabling two-factor authentication (2FA) via SMS or authenticator app. If you suspect your password has been compromised or your account has been accessed without your permission, contact our support team immediately.

We use SSL/TLS encryption to protect data in transit between your device and our servers. Your password is hashed using industry-standard algorithms and is never stored in plaintext. However, no security system is perfect, and we cannot guarantee absolute protection against all threats. We undertake to maintain reasonable security practices and to notify you promptly if we discover a breach affecting your account.

If you share your account credentials with another person or allow someone else to access your account, you remain liable for all activity on that account. We recommend against sharing your login details with anyone, including ungu staff. Our support team will never ask for your password.

Two-Factor Authentication

An optional security feature that requires a second verification step (SMS code or authenticator app) when logging in from a new device.

SSL/TLS Encryption

The standard protocol we use to encrypt data transmitted between your device and ungu's servers, protecting your information from interception.

KYC Verification

Our process of confirming your identity using government-issued ID, selfie, and proof of address to comply with anti-money-laundering regulations.

Dispute Resolution and Our ungu Process

If you believe a game outcome is incorrect, a bet was settled wrongly, or a transaction was processed in error, contact our support team with details of the issue. We will investigate by reviewing the live broadcast archive (for live-dealer games), your account history, and transaction records. If we find an error, we will correct your account balance accordingly.

We aim to resolve disputes fairly and transparently. Our support team will explain the outcome and point you to the relevant game rules or terms if needed. If you remain unsatisfied after our investigation, you may escalate your complaint to our management team, who will conduct a further review.

We keep records of all disputes and resolutions for audit purposes. These records are confidential and are used only to improve our service and ensure consistent application of our terms.

Jurisdiction and Legal Compliance on ungu

Our services are available only in jurisdictions where online gaming and sportsbook betting are legally permitted. You are responsible for verifying that your use of ungu complies with the laws of your jurisdiction. We do not offer our services in jurisdictions where such services are prohibited.

These terms are governed by the laws applicable to the jurisdiction in which ungu operates. Any disputes arising from your use of ungu will be resolved according to those laws. We may pursue legal action to enforce these terms or recover funds obtained through fraudulent activity.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in effect. We may update these terms at any time, and material changes will be communicated to you before they take effect. Your continued use of ungu after such changes constitutes acceptance of the updated terms.

Data Privacy and Your Information on ungu

We collect personal information—name, email, phone, date of birth, ID documents, and proof of address—to verify your identity and comply with anti-money-laundering regulations. We also collect information about your gaming activity, deposits, withdrawals, and account preferences to provide our service and detect fraud.

Your data is encrypted and stored securely. We do not share your personal information with third parties except as required by law or to process your payments. Payment processors (DANA, e-wallet, mobile banking, etc.) receive only the information necessary to complete your transaction. Our support team accesses your account data only to assist with your queries or investigate disputes.

You have the right to request a copy of your personal data or ask us to delete it, subject to legal retention requirements. Contact our support team to exercise these rights. For full details on how we handle your data, see our Privacy policy

Responsible Use and Our ungu Commitment

We encourage you to use ungu responsibly. Gaming and betting should be entertainment, not a source of income. Set your own spending boundaries before you play, and stick to them. If you find yourself spending more than you intended or feel that your gaming is becoming problematic, reach out to our support team—we can discuss your account activity and help you set personal limits.

We do not use manipulative language or make unrealistic promises about winnings. Our games operate fairly: live-dealer games are broadcast in real time with real dealers, sportsbook odds reflect genuine market conditions, and slot games display their return-to-player (RTP) percentage so you understand the long-term payout structure.

If you choose to stop using ungu, you can close your account at any time. Contact our support team to request account closure. We will process your request, pay out any remaining balance, and archive your account data according to our retention policy.

Contact ungu Support

If you have questions about these terms or need assistance with your account, reach out to our support team. We are available via in-app chat (typically faster during peak hours) or email. Our team speaks English and Indonesian and can help with account issues, game rules, payment questions, and dispute resolution.

For urgent account security concerns—such as suspected unauthorized access—contact us immediately via in-app chat. We will investigate and take steps to protect your account. For general enquiries, email is also available and we aim to respond within a business day.

Our services are available only where local law permits. By using ungu, you confirm that you are of legal age, that you are not prohibited by law from using our services, and that you accept these terms. If you do not agree with any part of these terms, do not use ungu. Thank you for being part of our community across Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond.